# Flat battery ! **Source:** https://vwcaliforniaclub.com/threads/flat-battery.59209/ **Posts:** 15 --- ### A — 2025-07-28T08:29:15+0200 (Jul 28, 2025) Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang --- ### R — 2025-07-28T08:40:46+0200 (Jul 28, 2025) > [ange said:](/goto/post?id=754949) > > Hi, have you had the 27T7 software update? > > Click to expand... Please see the “Battery management issues T7” thread in the T7 forum --- ### R — 2025-07-28T08:43:24+0200 (Jul 28, 2025) > [ange said:](/goto/post?id=754949) > > Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang > > Click to expand... There are jump posts in the engine bay for petrol and diesel models, if it’s hybrid then it’s a call out I’m afraid --- ### L — 2025-07-28T08:51:38+0200 (Jul 28, 2025) > [ange said:](/goto/post?id=754949) > > Hi we have a brand new T7 and it's sat on the drive waiting to set off on our big adventure this morning .....and the battery is flat ! can anyone help - is this normal ? Nothing was left on ! How do we start it ? Thanks in advance ang > > Click to expand... Sorry you've not had a good start to your holiday.and hope it doesn't affect you continuing. May I ask what your van is plse - hybrid/diesel/petrol ? Was told our van didn't need update doing on it. We used our hybrid van for 2 nights with no issues (4 days after picking up from dealer) but it will not be used now for another 4 weeks - am slight concerned. --- ### — 2025-07-28T08:53:38+0200 (Jul 28, 2025) ![vwcaliforniaclub.com](images/metalogo.png) ### [Battery management issues VW New California T7](https://vwcaliforniaclub.com/threads/battery-management-issues-vw-new-california-t7.57626/) Hi everyone, As an owner of a VW New California Beach Camper eHybrid, i have been experiencing some battery management issues that other owners have been similarly complaining about (both hybrid and non-hybrid models). Concretely: it seems that once parked (whether or not in camping mode), the... ![vwcaliforniaclub.com](images/favicon.png) vwcaliforniaclub.com --- ### A — 2025-07-28T09:17:42+0200 (Jul 28, 2025) > [Lorri said:](/goto/post?id=754955) > > Sorry you've not had a good start to your holiday.and hope it doesn't affect you continuing. > May I ask what your van is plse - hybrid/diesel/petrol ? > Was told our van didn't need update doing on it. > We used our hybrid van for 2 nights with no issues (4 days after picking up from dealer) but it will not be used now for another 4 weeks - am slight concerned. > > Click to expand... It's diesel ![⛽](https://cdn.jsdelivr.net/gh/twitter/twemoji@14.0.2/assets/72x72/26fd.png "Fuel pump :fuelpump:")️ --- ### R — 2025-07-28T09:39:47+0200 (Jul 28, 2025) > [ange said:](/goto/post?id=754965) > > It's diesel ![⛽](https://cdn.jsdelivr.net/gh/twitter/twemoji@14.0.2/assets/72x72/26fd.png "Fuel pump :fuelpump:")️ > > Click to expand... These are your jump posts, red positive, black negative. Contact your dealer and give them your chassis number to see if your van requires the 27T7 update ![IMG_1597.jpeg](images/img_1597-jpeg.139074 "IMG_1597.jpeg") --- ### — 2025-07-28T09:40:36+0200 (Jul 28, 2025) > [ange said:](/goto/post?id=754965) > > It's diesel ![⛽](https://cdn.jsdelivr.net/gh/twitter/twemoji@14.0.2/assets/72x72/26fd.png "Fuel pump :fuelpump:")️ > > Click to expand... That’s very frustrating. You’ll see from the thread mentioned above that lots of people are having this issue with the starter battery. There is a suggestion to turnoff the keyless entry in the infotainment system, my van hasn’t suffered from the starter battery issue yet and I still have the keyless entry feature turned on but my van keys are over 50m from the van when I park up. I don’t know if people have their keys nearer to their van if it is pinging the van and consuming power. I have a small lithium jump pack in my glove box just in case. --- ### A — 2025-07-28T13:13:30+0200 (Jul 28, 2025) Thanks all - jump started it so we are off !! Another QQ there's a warning on the dash "charger cable still connected " even though its not ! Any ideas ? --- ### R — 2025-07-28T13:23:18+0200 (Jul 28, 2025) > [ange said:](/goto/post?id=755009) > > Thanks all - jump started it so we are off !! Another QQ there's a warning on the dash "charger cable still connected " even though its not ! Any ideas ? > > Click to expand... Maybe a result of the flat battery. Once it’s had a good run and fully charged restart the vehicle, may reset. --- ### L — 2025-07-28T13:42:30+0200 (Jul 28, 2025) > [ange said:](/goto/post?id=755009) > > Thanks all - jump started it so we are off !! Another QQ there's a warning on the dash "charger cable still connected " even though its not ! Any ideas ? > > Click to expand... Enjoy --- ### — 2025-07-28T20:46:47+0200 (Jul 28, 2025) Ange, I would let your dealer know that you’ve had a flat battery. The starter battery is a 12v AGM and they don’t like dropping below 12v, if you can get a reading (even from the California app) if it happens again I would be asking for a replacement if it continues. --- ### W — 2025-07-29T22:55:43+0200 (Jul 29, 2025) > [sticky1 said:](/goto/post?id=755085) > > Ange, I would let your dealer know that you’ve had a flat battery. > The starter battery is a 12v AGM and they don’t like dropping below 12v, if you can get a reading (even from the California app) if it happens again I would be asking for a replacement if it continues. > > Click to expand... > [ange said:](/goto/post?id=755009) > > Thanks all - jump started it so we are off !! Another QQ there's a warning on the dash "charger cable still connected " even though it’s not ! Any ideas ? > > Click to expand... Ange - the charger cable still connected is known problem - and can be resolved by the battery management software update. Mine was done before I picked it up, for this very reason - and the flattening battery. It’s all working now. So have a chat with your dealer. --- ### A — 2025-07-30T18:42:32+0200 (Jul 30, 2025) Thanks all we have booked Vera the van in next week to be made better ! --- ### — 2025-07-30T20:13:54+0200 (Jul 30, 2025) As many of you know I’m not suffering with the flat battery issue yet. There’s a recent post about the S5 Scorpion tracker and I realised that you can have a push alert for low battery condition. ---